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Operations Specialist

Indium Software India

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

OP2.5 CO

Required Experience

Overall Experience:

â Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience:

â Minimum 18 months experience in at least one of the following areas:

â Software testing

â Bugs triaging

â Audits/quality checks

â Subject matter expert

â Technical issue resolution

Management Exposure:

â Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA):

â Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows).

Data Tools:

â Basic knowledge of SQL and sound experience with JQL.

â Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.

â Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

â Proficient in data analysis techniques.

â Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).

â Sound knowledge of Operational metrics like shrinkage and utilization.

Core Responsibilities & Deliverables
â The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.
â Be able to achieve high program health by taking charge of the responsibilities end to end real time.
â Work allocation.
â Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization).
â Ensure process adherence.
â Identify process gaps & improvements.
â Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.
â Can manage multiple responsibilities along with Core duties.
â Manage stakeholder relationships with program leads or immediate product/engineering partners as required.
â Quality audits (regularly).
General Skills & Aptitude
â High attention to detail.
â Excellent logical reasoning ability and bias for action.
â Ability to identify and report high impact issues with minimal loss of time.
â High ability to reason and comprehend unclear issues.
â High ability to read a complex, multipage Standard Operating procedure manual.
â Exceptional reading comprehension and high ability to write concise and accurate English.
â High ability to read and understand English.
â Basic understanding of quality and quality control.
â High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.
â Ability to memorize Engineering terminologies and project related details.
â Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.