Manager - Global Technology Services (Build)

Manager-GTS SF - Build

 Roles & responsibilities 
Prepare troubleshooting guide based on discussion with Product SME to understand root cause and document the solutions in Confluence page
Gather Stakeholder requirements about the required Documentation
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Providing leadership, training, coaching, and guidance to junior staff.
Ensuring solutions meet business needs and requirements.
Performing user acceptance testing.
Developing project plans, and monitoring performance.
AI/ML fundamentals and Process automation with Data analytics tools like SQL, excel or Power BI

Updating, implementing, and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Serving as a liaison between stakeholders and users.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects.

Mandatory  technical & functional skills
Experience creating detailed reports and giving presentations.
Competency in Microsoft applications including Word, Excel, and Outlook.
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Good Experience of JIRA tool
Familiarity with AGILE process
Experience with AI-assisted tools like Copilot, ChatGPT, automation platforms.

 

This role is for you if you have  the below
Educational qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field

Work experience
8+ Years of Experience

 

Experience Level

Mid Level