Customer Service Executive - Credit Card Support

Fixed Terms - Customer Service, Level 4

Job Description:

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

The Retail Card team provides customer service to U.S credit card holders on multiple queries e.g. Pay by Phone, Charges & Fees, Disputes, Name & Address changes, Promotions etc. for multiple clients

Role Summary/Purpose:

To answer calls and to respond to general customer's inquiries, concerns and complaints. Arrange for services requested by the customer. Project a professional Company image through a phone interaction

Key Responsibilities:

• Service calls from Customers based out of US 

• Solve queries and concerns on the call 

• Arrange for Services required by the Customers 

• Provide Customer with Product and Services information 

• Follow up on Customers inquires and resolve 

• Recognize, document and alert the Supervisor of trends in Customers calls 

• Recommend Process Improvements 

Required Skills/Knowledge:

• Freshers / Experienced External Candidates can be considered 

• Minimum 10+2 (intermediate)

• Should have Customer Centric Attitude. 

• Excellent English Language Communication Skills. 

• Working Knowledge of Computers. 

• Professional Phone etiquettes and ability to work with teams. 

• Should be willing to work in rotational night shifts. 

• Should be Open to Change

Work Timings:

Rotational night shifts

Grade/Level: 04

Job Family Group:

Customer Service Operations