E-Commerce Executive

ONLINE SALES EXECUTIVEDepartment: Online Sales & Customer Support

Employment Type: Full-Time

Location: Hyderabad

Experience: 0–2 years

Salary: ₹10,000 – ₹25,000 per month + Performance Incentives upto (₹3000)

Working Hours: 10:00 AM – 7:00 PM

Working Days: 6 days a week

About the RoleWe are looking for an energetic and target-oriented Online Sales Executive to manage our online customer enquiries and convert digital leads into sales.

The candidate will primarily interact with customers through WhatsApp, Instagram, Facebook and other digital platforms, understand their requirements, recommend suitable sarees, follow up with interested customers and ensure successful order conversions.

The ideal candidate should have excellent communication skills, a strong sales mindset and the ability to build genuine relationships with customers.

• Key Responsibilities1. Online Customer HandlingRespond to customer enquiries received through WhatsApp, Instagram, Facebook and other platforms.
• Understand customer preferences, budget and requirements.
• Recommend suitable sarees based on customer needs.
• Share product photos, videos, prices, offers and availability.
• Provide accurate information regarding products, payments and delivery.
• 2. Sales & Lead ConversionConvert online enquiries into confirmed orders.
• Follow up with customers who show interest but do not purchase immediately.
• Maintain a proper follow-up system for pending leads.
• Upsell and cross-sell suitable products wherever appropriate.
• Achieve assigned daily, weekly and monthly sales targets.
• 3. Customer Relationship ManagementMaintain a friendly and professional relationship with customers.
• Provide timely responses and assistance throughout the purchase process.
• Encourage repeat purchases and referrals.
• Handle customer concerns professionally and coordinate with the relevant team for resolution.
• 4. Product & Promotion SupportStay updated about new arrivals, collections, offers and ongoing promotions.
• Actively communicate new products and special offers to relevant customers.
• Support online campaigns and promotional activities when required.
• 5. Order CoordinationCollect and verify customer order details.
• Coordinate with the store/warehouse team regarding product availability.
• Ensure accurate customer details are passed to the order and delivery team.
• Follow up on pending payments and order confirmations when required.

Sales Targets & IncentivesThe position will have monthly sales targets based on business requirements.

Performance incentives may be provided based on:

• Monthly sales achieved
• Number of orders converted
• Lead conversion percentage
• Repeat customer sales
• Overall performance

Higher sales performance = Higher incentives.

The exact incentive structure will be communicated during the interview/onboarding process.

• Candidate RequirementsEducationMinimum: 12th Pass
• Graduation is preferred but not mandatory.
• Experience0–2 years of experience in sales/customer service.
• Experience in online sales, fashion, sarees, retail or e-commerce is an advantage.
• Freshers with strong communication and sales skills may also apply.
• Language SkillsTelugu – Fluent
• English – Good
• Hindi – Added advantage
• Required SkillsExcellent communication skills
• Strong convincing and negotiation ability
• Good customer-handling skills
• Strong follow-up ability
• Target-oriented mindset
• Basic computer knowledge
• Familiarity with WhatsApp and Instagram
• Ability to learn product details quickly
• Positive and energetic attitude

Performance KPIsThe candidate's performance will be evaluated based on:

KPIPerformance AreaOnline EnquiriesNumber of enquiries handledResponse TimeSpeed and consistency of repliesConversion RateEnquiries converted into ordersSalesMonthly online sales achievedFollow-upsQuality and consistency of follow-upsRepeat SalesReturning customer purchasesCustomer SatisfactionQuality of customer interactionIdeal CandidateWe are looking for someone who is:

Confident + Energetic + Good Communicator + Persuasive + Customer-Friendly + Target-Oriented

The candidate should enjoy talking to customers, understand their needs and have the confidence to turn an enquiry into a sale.

• What We OfferFixed monthly salary
• Performance-based incentives
• Growth opportunities
• Training on sarees, products and sales process
• Opportunity to work in a growing fashion/retail business
• Recognition for high-performing employees

How to ApplyInterested candidates can share their CV/Resume along with their contact details.

Subject: Application – Online Sales Executive

Note: Candidates with prior experience in saree/fashion sales, Instagram sales, WhatsApp sales or e-commerce sales will be preferred.