Operations and Insights Analyst

Job Title: Operations & Insights Analyst

Experience: 1-2 Years

Location: Bangalore/Hyderabad

Shift Timing: 2.00PM to 11:00PM

Seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on driving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross-functional stakeholders.

● Analyze data to identify trends, inefficiencies, and improvement opportunities.

● Support day-to-day operational reporting, tracking key metrics, SLAs, and performance indicators.

● Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hoc analysis.

● Translate data insights into clear, structured presentations for leadership and business teams.

● Work closely with operations, program, and business teams to understand processes and pain points.

● Recommend and support process improvements based on data-backed insights.

● Ensure accuracy, consistency, and timeliness of operational reports.

● Assist in documentation of processes, workflows, and standard operating procedures (SOPs).

 â— 1-2 years of experience in operations, process analytics, business analysis, or a similar role.

● Strong presentation and storytelling skills (PowerPoint / Google Slides).

● Excellent verbal and written communication skills.

● Basic to intermediate SQL for data extraction and analysis.

● Strong problem-solving and analytical thinking abilities.

● Experience handling operational work, tracking metrics, and managing recurring deliverables.

● Ability to work with multiple stakeholders and manage priorities effectively.

● Exposure to process frameworks.