Customer Support Executive

Job Description: Handle inbound calls from customers who have questions on patient statements, service questions, scheduling/ rescheduling visits, visit confirmations, etc. Handle outbound calls like schedule confirmations, responding to VMs, calling clients for information, etc Maintaining daily work updates in CRM and Excel Getting trained in healthcare software as a job requirement Escalating tasks to seniors for support Reporting to Manager Job Requirements: Excellent communication skills including voice and accent, written communication, etc Experience in handling customers over phone Ability to pacify callers in problem situations Experience in US calling is a Plus Experience in US Healthcare/RCM is a Plus 0+ years experience Bachelors Degree is a must