SR Network Systems

Customer Support

SR Network Systems
Hyderabad
₹25,000 - ₹30,000 monthly

Fixed

₹25,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Benefits include: PF, Laptop

Benefits include: PF, Laptop

Job Description

  • Handle and manage customer complaints, service requests, and escalations received through calls, WhatsApp, email, CRM, and partner channels.
  • Act as the primary coordination point between customers, field technicians, operations, and internal technical teams until each issue is resolved.
  • Understand customer issues related to AirFi products such as Wi-Fi, GPS/VLTD, DMS/ADAS, CCTV/MDVR, Auto Announcements, Alcohol Detection, and other connected mobility solutions.
  • Create and assign service tickets to the appropriate field technician, ensuring clear information about the customer, bus, device, location, and reported issue.
  • Coordinate with Bus Operators to confirm bus location, availability, technician access, and suitable service timing.
  • Continuously follow up with field technicians and customers to ensure service requests are completed within the defined TAT/SLA.
  • Provide customers with timely updates on ticket status, technician assignment, expected resolution time, replacement requirements, and closure status.
  • Handle critical customer escalations on priority and immediately escalate unresolved or recurring technical issues to Operations/Technical Management.
  • Coordinate device repair or replacement wherever required and ensure the replacement/installation is properly completed and updated in the system.
  • Proactively identify repeated complaints, recurring device failures, long-pending tickets, and service-quality issues and bring them to management's attention.
  • Confirm resolution with the customer after technician completion and ensure tickets are closed only after proper service confirmation and documentation.
  • Maintain accurate CRM records of complaints, escalations, technician visits, actions taken, device replacements, customer communication, and resolution dates.
  • Maintain professional relationships with Bus Operators and ensure customers receive responsive, courteous, and transparent support.
  • Prepare daily/weekly/monthly reports covering open tickets, closed tickets, ageing, SLA/TAT compliance, escalations, repeat complaints, technician performance, and customer-wise service issues.

Job role

Work location
Work locationHyderabad, Telangana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsResolved complaints, Documentation management, Customer complaints handling, Logistics management
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderMale

About company

Name
NameSR Network Systems
Address
AddressHyderabad, Telangana, India
Job posted by SR Network Systems

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You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 6 Oct 2026. For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!