Customer Relationship Manager

JOB TITLE: Customer Relationship Manager (CRM) – Akreya By Akshita

Location: Shamirpet, Hyderabad

Company: Akshita Infra

Project: Akreya By Akshita

Employment Type: Full-Time

Salary: ₹30,000 – ₹60,000 per month (Based on Experience)

About Akreya By Akshita

Akreya By Akshita is a premium villa community developed by Akshita Infra, designed to offer a luxurious and well-connected living experience. We are committed to delivering exceptional quality, transparency, and customer satisfaction throughout the home-buying journey.

Role Overview

We are looking for a Customer Relationship Manager (CRM) to serve as the primary point of contact for customers after booking. The ideal candidate will be responsible for ensuring a seamless customer experience by managing payment follow-ups, coordinating site visits, sharing project updates, assisting with documentation, and resolving customer concerns.

The role requires excellent communication skills, strong relationship-building abilities, and a customer-first mindset. The selected candidate will work closely with the Sales, Finance, Legal, Registration, and Construction teams to ensure customers remain informed, engaged, and satisfied throughout their journey with Akreya By Akshita.

Key Responsibilities

Customer Relationship Management

• Act as the single point of contact for customers after booking.

• Build and maintain long-term relationships with villa buyers.

• Ensure customers feel connected and informed throughout the project lifecycle.

• Maintain regular communication through calls, WhatsApp, emails, and meetings.

Payment Collections & Follow-Ups

• Monitor customer payment schedules and upcoming due dates.

• Coordinate timely payment reminders and collection follow-ups.

• Work closely with the Finance team to ensure collection targets are achieved.

• Maintain accurate records of customer payment status and communications.

Project Updates & Customer Communication

• Share regular construction progress updates and milestone achievements.

• Communicate project timelines, approvals, registrations, and possession schedules.

• Provide proactive updates to enhance customer confidence and trust.

Site Visit Coordination

• Schedule and coordinate customer site visits.

• Arrange meetings with project teams whenever required.

• Ensure a professional and seamless site visit experience for customers.

Customer Support & Issue Resolution

• Respond promptly to customer queries and concerns.

• Coordinate internally with relevant departments to resolve issues efficiently.

• Track customer requests and ensure timely closure.

Documentation & Registration Support

• Assist customers with agreements, documentation, registrations, and handover formalities.

• Coordinate with legal and registration teams to ensure a smooth process.

• Support customers with home loan documentation and bank coordination whenever required.

Customer Engagement & Referrals

• Drive customer satisfaction and positive customer experiences.

• Encourage customer referrals and repeat investments.

• Participate in customer engagement initiatives, events, and feedback programs.

Eligibility Criteria

• Graduate in any discipline.

• 2–5 years of experience in Real Estate CRM, Customer Relationship Management, Customer Success, Banking Relationship Management, Hospitality, or related fields.

• Excellent communication skills in English and Telugu. Hindi will be an added advantage.

• Strong interpersonal and relationship management skills.

• Proficiency in MS Excel, Google Sheets, and CRM software.

• Ability to manage multiple customers and coordinate effectively across departments.

Desired Skills

• Strong follow-up and collection management abilities.

• Customer-centric approach with a service mindset.

• Excellent communication and presentation skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work under deadlines and collection targets.

• High level of professionalism, ownership, and accountability.

Key Performance Indicators (KPIs)

• Collection Efficiency (% of payments collected on time)

• Customer Satisfaction Score (CSAT)

• Query Resolution Turnaround Time

• Site Visit Coordination Effectiveness

• Registration & Documentation Completion Timelines

• Customer Referral Generation

• Customer Engagement & Retention Levels

Why Join Akreya By Akshita?

• Opportunity to be part of a premium villa community project.

• Direct interaction with high-value customers and investors.

• Exposure to customer experience management across the complete real estate lifecycle.

• Collaborative and growth-oriented work environment.

• Excellent career growth opportunities within Akshita Infra.

Interested candidates may share their updated resume along with current and expected CTC details.