Customer Relations Specialist

Job Description for Customer Relations Specialist

Education : - Graduation(Any) /Intermediate 

Skills : Fluent communication skills in Hindi , basic English language , convincing client, Listening to queries of client and resolve it

Responsibilities for customer Relations Specialist

To provide a proactive customer care service in a professional and courteous manner to the allocated clients

Providing first line support to clients

Interpreting client data, escalating queries and seeing these through to a resolution

Liaising with other departments to solve queries

Updating own knowledge on internal processes, procedures, regulations and products -and providing accurate guidance to clients at all times.

Qualifications for customer Relations Specialist 

Proactive with strong leadership ability

Enthusiastic and self-motivated with a desire to achieve excellent service

Good command of spoken and written English and Hindi Languages