Customer Care Executive

About Us

We are a fast-growing Floral, gifting, and bakery brand operating from three locations, specializing in bouquets, cakes, and curated gifting experiences.

We are rated ⭐ Rated 4.9 with 200+ reviews across locations

We pride ourselves on our top-tier customer service reflecting in our Google reviews. We believe that every order is a celebration, and our customer service must reflect that same level of care.

The Role: We are seeking an experienced Customer Experience Manager to serve as the voice of our brand. You will take ownership of the end-to-end customer journey from the very first inquiry to the final delivery, ensuring every interaction meets our 5-star standards. This is a remote opportunity

What We’re Looking For

• Ownership mindset to take responsibility in delivering an end-to-end customer experience.
• Strong communication (English, Hindi, and Telugu are required).
• Ability to handle pressure and operational uncertainty.
• Organized and quick problem solver.
• Experience in customer handling/food/gifting/operations is a plus.

Key Responsibilities 

• End-to-End CX: Act as the primary point of contact for all customer queries via inbound calls, WhatsApp messages, and online platforms.
• Order Coordination: Seamlessly bridge the gap between the customer, our kitchen/shop staff, and delivery partners to ensure flawless execution and on-time deliveries.
• Platform Management: Handle customer interactions and feedback across platforms such as Swiggy, Zomato, and Google Business to maintain our exceptional ratings.
• Problem Resolution: Proactively resolve any delivery hiccups, order modifications, or customer concerns with empathy and speed.
• Process Improvement: Identify common customer pain points and suggest operational improvements to elevate the overall buying experience.

What Success Looks Like

• Orders delivered smoothly without escalation
• Repeat customers and positive feedback
• High customer ratings maintained/improved
• Minimal complaints and fast resolution