Customer Care Executive

CANDIDATES MUST SPEAK ANY 3 LANGAGUES FROMT HE BELOW LIST.

Languages: HINDI, ENGLISH & TELUGU or BENGALI

Roles and Responsibilities:

• Handle inbound calls from patients or attendants in a professional and empathetic manner.
• Assist customers with doctor appointment bookings, rescheduling, and queries.
• Provide accurate information about hospital services, doctors, and departments.
• Record and update patient information accurately in the system.
• Handle and resolve patient queries or escalate to the concerned team when required.
• Ensure high-quality service and maintain patient satisfaction during every interaction.
• Follow standard operating procedures and maintain call logs.

Preferred Candidate Profile:

• Education: Any Graduate / Intermediate
• Experience: 0–3 year (Freshers encouraged to apply)
• Language: Hindi, English & Telugu or Bengali (ANY THREE LANGUAGES)

Skills:

• Excellent communication and listening skills
• Empathetic and patient while handling healthcare-related calls
• Basic computer knowledge (MS Office / CRM entry)