Associate Analyst - Net Promoter Score

Associate Analyst -NPS

Job Description Summary

Performs analytical and operational services that enable the team to function efficiently.

Job Description

Major accountabilities:

• Knowledge of well established procedures or a set of un varying routines possibly covered by a set of rules.
• Follows documentation or clear custom and practice.
• Solves problems which are defined and repetitive.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Key performance indicators:

• Compliance with requirements -Required tasks done according to their priority, set deadlines and in good quality.

Minimum Requirements:
Work Experience:

• Market and customer intelligence.
• Working experience within the pharmaceutical industry.

Skills:

• Benefit Verification.
• Calls Handling.
• Customer Relations.
• Customer Service.
• Customer Support.
• Data Entry.
• Effectiveness.
• E-Learning.
• Finance.
• Flexibility.
• Inventory Control.
• IT (Information Technology).
• Job Description.
• Pharmaceutical Products.
• Scheduler.
• Selling Skills.
• Small Business.
• Workforce Management (Wfm).

Languages :

• English.

Skills Desired

Benefits Verification, Calls Handling (Inactive), Customer Relationships, Customer Service, Customer Support, Data Entry, Effectiveness (Inactive), Finance, Flexibility (Inactive), Inventory Control, Job Description (Inactive), Online Learning, Pharmaceutical Products, Scheduler (Inactive), Selling Skills (Inactive), Small Businesses, Workforce Management (WFM)

Experience Level

Mid Level