Reservation Executive

About Bliss Farm Stays

Bliss Farm Stays (RPS Hospitality & Gifting) is a premium short-term rental company managing 12+ luxury farm stays and villas in and around Hyderabad. We are growing fast and looking for a sharp, guest-focused team member to join us.

Role: Reservations & Guest Experience Executive

You will be the first voice our guests hear. Your job is to handle booking enquiries, convert them into confirmed stays, and ensure every guest has a seamless experience from booking to checkout.

What You Will Do

• Handle booking enquiries on Airbnb, MakeMyTrip, Booking.com, WhatsApp, and Instagram
• Take sales calls and guide guests to the right property and confirm bookings
• Manage the full guest journey — confirmation, pre-arrival instructions, check-in, mid-stay check, checkout, and review request
• Respond to all enquiries within 1 hour during working hours
• Follow up on unconverted leads within 24 hours using CRM tools
• Keep OTA calendars updated and prevent double bookings
• Respond to guest reviews within 24 hours across all platforms
• Send a daily bookings summary to the team every evening

What We Are Looking For

• Good spoken and written English — warm, clear, and confident on a call
• Telugu and Hindi is also required
• Basic knowledge of CRM tools (Zoho, HubSpot, Freshsales, or similar)
• Comfortable with WhatsApp Business, OTA platforms, and Google Sheets
• Able to use AI tools like ChatGPT to draft messages and speed up work
• Available on weekends — Friday to Sunday are our peak days
• 0–3 years experience in hospitality, travel, retail, or inside sales. Freshers welcome.

Work Details

• Location: Banjara Hills, Hyderabad (On-site)
• Working Hours: 10 AM – 7 PM, 6 days a week
• Salary: ₹18,000 – ₹25,000 per month
• Salary processed by 5th of every month

Why Join Us

• Work with a fast-growing premium hospitality brand
• Real ownership from Week 1 — not a back-office role
• Clear growth path into senior reservations or operations roles
• Beautiful properties, great team, and a brand that's going places

To apply, send your CV to blissfarmstays@gmail.com with subject: Reservations Executive — Application. Instagram: @blissfarmstays | Website: www.blissfarmstays.com