Front Office Supervisor

• Supervise daily operations and ensure the property is maintained properly.
• Monitor Housekeeping, Front Office, and other operational staff.
• Ensure rooms, common areas, and property premises are clean, organized, and well maintained.
• Check staff attendance, duty rosters, grooming, punctuality, and discipline.
• Coordinate with staff to ensure smooth check-in, check-out, and guest services.
• Handle guest queries and complaints professionally and ensure timely resolution.
• Conduct regular property inspections and identify maintenance or operational issues.
• Report maintenance, housekeeping, inventory, and other operational concerns to management.
• Monitor availability and proper usage of property supplies and amenities.
• Ensure company policies, service standards, and safety procedures are followed.
• Coordinate with management and support teams whenever required.
• Maintain basic operational records and provide regular updates to management.
• Take responsibility for the overall presentation and smooth functioning of the property.

Requirements:

• Previous experience in hospitality, hotel, serviced apartments, PGs, or property management is preferred.
• Good communication and interpersonal skills.
• Ability to manage and coordinate staff.
• Responsible, punctual, disciplined, and guest-friendly.
• Ability to handle operational issues and work independently.
• Basic knowledge of smartphones, WhatsApp, sheets and reporting is required.