Customer Support Executive

Job Title: Customer Relationship Executive

About the Company – Team Gladiators Co.

Team Gladiators Co. is a fast-growing retail and distribution company focused on natural health and wellness products across India. We operate through retail outlets, tele-sales, and digital marketing channels to serve a wide customer base. We collaborate with Wellwith-The Original Sea Buckthorn Co., a premium direct-to-consumer wellness brand offering Himalayan sea buckthorn–based products. Our team focuses on customer engagement, relationship management, and delivering a seamless customer experience through effective communication and CRM tools.

Role Overview : We are looking for enthusiastic and customer-focused individuals to join our team as Customer Relationship Executive. The role involves handling customer interactions, managing and maintaining customer relationships through CRM systems, supporting sales activities, managing orders, and ensuring effective follow-ups to deliver a seamless customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls to promote products, address customer queries, and provide accurate product information

• Maintain and update customer records, lead status, follow-up schedules, sales interactions, and order details in the CRM system for effective customer relationship management

• Ensure regular calling activity and customer engagement while maintaining professional communication standards

• Assist customers with order placement, accurately enter orders into the system, and coordinate with internal teams for smooth order processing and delivery tracking

• Conduct follow-ups regarding delivery status, customer satisfaction, feedback collection, and postsales support

• Reconnect with previous leads and existing customers through follow-ups and retargeting activities to improve conversions and retention

• Identify upselling and cross-selling opportunities by recommending suitable or complementary products based on customer needs and purchase history

• Maintain positive customer relationships and contribute toward achieving sales and customer service targets

Eligibility Criteria

• Undergraduate or Graduate from any discipline

• 12 months of experience in customer support, tele-sales, customer relationship handling, or sales support preferred, with basic knowledge of CRM tools being an added advantage

• Freshers with strong communication skills may also apply

• Proficiency in Hindi, English, and Telugu preferred

• Comfortable handling customer interactions and follow-ups professionally

work details

• Location: Hyderabad,Begumpet

• Work Mode: Work from Office

• Working Days: 6 days a week

• Timings: 10:00 AM – 7:00 PM

Compensation

• Salary: ₹18,000/- per month In-Hand

Why Join Us?

• Be part of a fast-growing wellness startup

• Work in a dynamic and learning-focused environment

• Develop communication, sales, and customer relationship management skills

• Opportunity for long-term career growth within the organization