Customer Support Executive
VSSC Sparc Health Care
Customer Support Executive
VSSC Sparc Health Care
Madhapur, Hyderabad Region
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Freshers only
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
64 applicants
Benefits include: Overtime Pay, PF, ESI (ESIC)
Job Description
- Key Responsibilities:
- Handle customer inquiries via phone, email, chat, and social media.
- Resolve escalated customer complaints professionally and efficiently.
- Supervise, mentor, and guide junior customer support executives.
- Maintain high customer satisfaction levels and service quality.
- Monitor response times and ensure SLA compliance.
- Prepare daily, weekly, and monthly customer support reports.
- Coordinate with internal departments to resolve customer issues promptly.
- Train new team members on customer service standards and company processes.
- Identify opportunities to improve support processes and customer experience.
- Maintain accurate records of customer interactions in CRM and ticketing systems.
- Monitor team performance and provide regular feedback.
- Required Qualifications:Bachelor's degree in any discipline.
- Freshers & 1 year of experience in customer support or customer service.
- Prior experience in leading or handling a customer support team is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software, MS Office, and ticketing systems.
- Preferred Skills:Leadership and team management
- Excellent interpersonal skills
- Multitasking ability
- Patience and empathy
- Time management
- Process improvement mindset
- Ability to work under pressure
- Working Days & Shift Details:
- Working Days: Monday to Sunday
- Week Off: One rotational week off per week
- Shift Availability:
- Morning Shift
- Afternoon Shift
- General Shift
Job role
Work location
Trendz Pride, Street Number 1, Patrika Nagar, HITEC City, Hyderabad, Telangana 500081, India Madhapur, Hyderabad Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Freshers only
Education
Graduate
Skills
International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Basic English
Regional language
Fluent in speaking Telugu
Age limit
18 - 28 years
Gender
Any gender
About company
Name
VSSC Sparc Health Care
Address
Trendz Pride, Street Number 1, Patrika Nagar, HITEC City, Hyderabad, Telangana 500081, India Madhapur, Hyderabad Region
Job posted by VSSC Sparc Health Care
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