Customer Care Executive

About us: Pay Point India Network Pvt. Ltd. is among the reputed names in the business of Financial Inclusion, Financial Services and Retail services. We are business correspondent for State Bank of India supporting 4500+ SBI Customer Service Points.

Pay Point India, the company established in 2008 has now 125+ service providers and a retail network of 100000+ retailers offering consumers a quick and easy, single stop access to financial services such as AEPS & remittance/money transfer and a wide array of fast-moving consumer service, like Utility bill payments, DTH/mobile recharges, Travel booking, Pan card services, Insurance etc.

Company Website:   www.paypointindia.com

Role

& Responsibilities

Ø Respond to customer inquiries through various channels.

Ø Resolve customer complaints and concerns promptly and professionally.

Ø Communicate with customers to understand their needs and provide solutions.

Ø Investigate and resolve customer issues using problem-solving skills.

Ø Maintain accurate records of customer interactions.

Ø Collaborate with internal teams to resolve issues and improve customer experience.

Requirements

ü Bachelor’s degree or Undergraduate

ü Minimum 1+ years of experience in Customer service/ Tele calling

ü Proficient in computer skill

ü Fresher can also apply

ü Good team player

 About us: Pay Point India Network Pvt. Ltd. is among the reputed names in the business of Financial Inclusion, Financial Services and Retail services. We are business correspondent for State Bank of India supporting 4500+ SBI Customer Service Points.

Pay Point India, the company established in 2008 has now 125+ service providers and a retail network of 100000+ retailers offering consumers a quick and easy, single stop access to financial services such as AEPS & remittance/money transfer and a wide array of fast-moving consumer service, like Utility bill payments, DTH/mobile recharges, Travel booking, Pan card services, Insurance etc.

Company Website:   www.paypointindia.com

Role

& Responsibilities

Ø Respond to customer inquiries through various channels.

Ø Resolve customer complaints and concerns promptly and professionally.

Ø Communicate with customers to understand their needs and provide solutions.

Ø Investigate and resolve customer issues using problem-solving skills.

Ø Maintain accurate records of customer interactions.

Ø Collaborate with internal teams to resolve issues and improve customer experience.

Requirements

ü Bachelor’s degree or Undergraduate

ü Minimum 1+ years of experience in Customer service/ Tele calling

ü Proficient in computer skill

ü Fresher can also apply

ü Good team player

Interested

candidates may share their updated CV at Jasim.khan@paypointindia.net

or contact 9920885812 for more information.