Call Center Executive

Cell Center Executive (BPO) – AIG Hospitals

Position: Cell Center Executive / Call Center Executive (BPO)

Location: AIG Hospitals

Job Summary:

Handle inbound and outbound patient calls, schedule appointments, provide information on hospital services, address patient queries, and ensure a high level of customer satisfaction. Maintain accurate records in the hospital system and coordinate with departments for seamless patient support.

Key Responsibilities:

• Attend incoming patient calls and respond to inquiries.
• Book, reschedule, and confirm appointments.
• Follow up with patients regarding consultations and services.
• Update patient information and call records in CRM/HIS systems.
• Escalate complex issues to concerned departments.
• Maintain service quality and achieve call-handling targets.

Requirements:

• Any Graduate (preferred).
• Good communication skills in English, Telugu, and Hindi.
• Basic computer knowledge and CRM/HIS familiarity.
• Customer service or BPO experience preferred.
• Ability to work in shifts and handle multiple calls efficiently.

Skills: Communication, problem-solving, multitasking, telephone etiquette, and data entry.

Experience: 0–3 years (Healthcare/BPO experience preferred).