IT Support Executive

An IT Support Executive ensures a company’s computer hardware, software, and networks run seamlessly. They act as the primary point of contact for troubleshooting technical issues, managing support tickets, installing systems, and maintaining IT infrastructure to minimize workplace downtime.

Key Responsibilities

1. User Support: Act as the first point of contact for employees reporting hardware, software, or network issues via phone, email, or ticketing systems.
2. System Setup & Maintenance: Install, configure, and maintain desktops, laptops, printers, and mobile devices.
3. Troubleshooting: Diagnose and resolve technical faults, ranging from operating system errors to internet connectivity and VPN issues.
4. User Access Management: Manage onboarding and offboarding by creating accounts, setting up workstations, and managing access permissions (e.g., Active Directory, Microsoft 365)
5. Asset Management: Maintain accurate records of IT inventory, hardware upgrades, and software licenses.

Essential Skills & Qualifications

1. Education: Bachelor’s degree in Computer Science, Information Technology, or a relevant field.
2. Technical Knowledge: Strong understanding of Windows/Mac/Linux operating systems, networking protocols (TCP/IP, DNS, DHCP), and basic hardware repair.
3. Problem-Solving: Strong diagnostic skills to identify root causes of technical glitches efficiently.
4. Soft Skills: Exceptional communication skills and patience, as you will assist non-technical staff with frustrating IT problems.