Team Leader - Operations
Sampanna Services Private LimitedFixed
₹25,000 - ₹28,000
Average Incentives*
₹3,000
Earning Potential
₹31,000
Fixed
₹25,000 - ₹28,000
Average Incentives
₹3,000
Earning Potential
₹31,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
23 applicants
Job Description
Job Title: Team Leader – Operations
Location: Hubli
Job Type: Full-Time – Work from Office
Experience Required: 3 – 5 years in Team Handling
Key Responsibilities:
• Supervise a team of outbound voice agents to achieve daily/weekly/monthly targets.
• Monitor agent calls, provide regular coaching, feedback, and performance evaluations.
• Drive performance metrics such as conversion rate, call quality, adherence, and attendance.
• Ensure process compliance and quality standards are maintained.
• Conduct daily team huddles, share updates, and motivate team members.
• Handle escalations and support agents in resolving complex customer queries.
• Generate reports on team performance and submit to management as required.
• Collaborate with QA and Training teams for continuous improvement initiatives.
• Manage team scheduling, leaves, and roster planning effectively.
Key Skills:
• Excellent communication and leadership skills.
• Strong understanding of outbound sales/support operations.
• Ability to manage targets and drive team performance under pressure.
• Analytical mindset with proficiency in MS Excel and CRM tools.
• Good problem-solving and decision-making abilities.
Job role
Job requirements
About company
You can expect a minimum salary of 25,000 INR and can go up to 31,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Hubli to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hubli at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 29 Aug 2026. For more details, download apna app and find Full Time jobs in Hubli . Through apna, you can find jobs in 64 cities across India. Join NOW!