Guest Service Associate

Job Description: Guest Service AssociateDepartment: Food & Beverage / Guest Relations

Location: Daphne’s Café, Guwahati, Assam

Employment Type: Full-Time

Job SummaryDaphne’s Café is looking for a friendly, well-groomed, and customer-oriented Guest Service Associate to ensure an excellent dining experience for every guest. The ideal candidate should have strong communication skills, a positive attitude, and the ability to provide attentive and professional service in a fast-paced café environment.

• Key ResponsibilitiesWelcome guests warmly and assist them with seating arrangements.
• Present menus, explain dishes, recommend food and beverages, and answer guest queries.
• Take accurate orders and coordinate with the kitchen and service teams for timely delivery.
• Ensure tables, dining areas, and guest spaces remain clean and well-maintained.
• Handle guest requests, feedback, and complaints politely and professionally.
• Maintain proper service etiquette and ensure guest satisfaction throughout their visit.
• Coordinate with team members to ensure smooth daily operations.
• Assist with reservations, guest inquiries, and billing whenever required.
• Maintain the café’s hospitality standards, hygiene practices, and professional appearance.
• Eligibility & SkillsMinimum qualification: 10+2 or equivalent.
• Prior experience in a café, restaurant, hotel, or hospitality environment is preferred; freshers with good communication skills may also apply.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality, professional grooming, and a customer-first attitude.
• Ability to work in shifts, including weekends and holidays.
• Strong teamwork, punctuality, and problem-solving skills.
• What We OfferOpportunity to work in a premium café environment.
• Professional development and hospitality training.
• Supportive team culture and opportunities for career growth.

Join Daphne’s Café and help us create memorable experiences for every guest.