Travel Advisor

Key responsibilitiesLead conversion

• Call and follow up on inbound leads from WhatsApp campaigns, website, ads and referrals within the agreed response time.
• Understand each traveller's needs — health and mobility, budget, travel companions, preferred dates — and recommend the right tour.
• Explain itineraries, inclusions, pricing, payment terms and cancellation policy clearly and honestly.
• Close bookings, collect advance payments and complete documentation (traveller details, ID, passport/visa where needed).

Customer relationships

• Own a mapped base of past and existing customers; call them regularly for upcoming departures, repeat trips and referrals.
• Keep in touch with families, who are often part of the booking decision.
• Coordinate with the assigned Tour Manager on traveller needs (diet, medical, mobility) before departure.
• Collect post-trip feedback and resolve concerns with care.

Process and reporting

• Log every call, status, note and next follow-up date in the CRM the same day.
• Keep customer data accurate and flag corrections.
• Work with operations on seat availability, rooming and pre-departure communication.
• Share daily/weekly activity and pipeline updates with your manager.

Product knowledge

• Stay up to date on all current SeniorWorld tours, destinations and seasonal offers.
• Share customer feedback and demand trends to help shape new tours and campaigns.

RequirementsMust have

• Graduate in any discipline.
• 1–4 years in travel/holiday sales, or inside sales in a consumer business (freshers with strong communication may be considered).
• Fluent spoken Hindi and English; a regional language is a plus.
• Comfortable making 100–120 calls a day and following up consistently.
• Basic computer skills: Google Sheets, CRM tools, WhatsApp Business.

Good to have

• Knowledge of domestic and international tour packages, visas and travel documentation.
• Experience selling to senior citizens or families.
• Has travelled widely and can speak about destinations first-hand