Training Coordinator

Student Success & Training Coordinator

Company: Gyansetu

Location: Gurgaon, Haryana

Experience: 1–6 Years

Employment Type: Full-time | On-site

About Gyansetu

Gyansetu is a job-oriented training institute focused on Data Analytics, AI, Generative AI, Agentic AI, Business Intelligence, Python, SQL, Power BI, Advanced Excel and emerging technologies.

We work with students, working professionals and leading corporates to help learners develop industry-ready skills.

About the Role

We are looking for a Student Success & Training Coordinator who will be responsible for managing the student experience after admission.

The role involves student onboarding, LMS guidance, batch coordination, regular student interaction, engagement activities, communication-skills sessions, group discussions and career-readiness activities.

The ideal candidate should be confident, organized, empathetic and an excellent communicator, with the ability to interact comfortably with students individually as well as in groups.

Key Responsibilities

• Student Onboarding & Post-Sales Support
• Welcome and onboard students after admission.
• Guide students on LMS login, course access, recordings, assignments, quizzes and projects.
• Explain batch schedules, class links, learning process and available student support.
• Ensure every newly admitted student has a smooth onboarding experience.
• Act as the primary point of contact for students after admission.

Student Engagement & Relationship Management

• Regularly interact with students and understand their learning requirements.
• Monitor attendance, LMS activity, assignment completion and overall participation.
• Identify inactive or disengaged students and proactively follow up with them.
• Resolve routine student queries and coordinate with trainers/management for escalations.
• Maintain strong relationships with students throughout their learning journey.

Batch & Training Coordination

• Coordinate with trainers regarding batches, schedules, classes and student requirements.
• Communicate new batches, workshops, events and important announcements to students.
• Maintain student records, batch information and engagement reports.
• Ensure smooth coordination between students, trainers and the internal team.

Communication Skills & Student Activities

• Conduct regular English communication and professional communication sessions.
• Organize and conduct Group Discussions, speaking activities, debates and interactive sessions.
• Encourage students to actively participate in discussions and classroom activities.
• Help students improve confidence, communication and presentation skills.
• Conduct basic interview-preparation and career-readiness activities.

Career & Employability Support

• Coordinate resume, LinkedIn, Naukri and interview-preparation activities.
• Conduct mock interview/GD activities where required.
• Share relevant career opportunities, workshops and industry sessions with students.
• Coordinate alumni interactions, guest sessions and career-oriented activities.

Feedback & Continuous Improvement

• Collect regular student feedback.
• Identify recurring student concerns and communicate them to the management.
• Suggest improvements to the student learning experience.
• Maintain student satisfaction and engagement reports.

What We Are Looking For

• 1–3 years of experience in Training Coordination, Academic Coordination, Student Success, Customer Success, Post-Sales, Operations or a similar role.
• Excellent spoken and written English communication skills.
• Confident personality and ability to interact with groups of students.
• Comfortable conducting presentations, discussions and interactive sessions.
• Strong interpersonal and relationship-management skills.
• Good organizational and follow-up skills.
• Ability to coordinate with multiple trainers, batches and students.
• Basic proficiency in MS Excel/Google Sheets, WhatsApp, CRM/LMS and MS Office.
• A positive, patient and student-friendly approach.

Relevant Backgrounds / KeywordsCandidates with experience as:

• Training Coordinator
• Academic Coordinator
• Academic Associate
• Student Success Associate
• Learner Success Associate
• Customer Success Associate
• Post-Sales Associate
• Student Relationship Executive
• Training Operations Executive
• Operations Executive / Operations Coordinator
• Program Coordinator
• EdTech Operations Executive

are encouraged to apply.

Preferred Industry Experience

Candidates from EdTech, training institutes, professional education, universities, skill-development companies, coaching/training organizations or customer-success environments will be preferred.

Key Skills

Student Engagement | Customer Success | Post-Sales | Training Coordination | Academic Coordination | Communication Skills | Group Discussions | Presentation Skills | Batch Management | LMS | Student Relationship Management | Career Readiness | MS Excel | Operations

Compensation

₹25,000 – ₹40,000 per month, depending on experience, communication skills and overall suitability.