Shift Manager

Key Responsibilities:

* Greet and assist customers warmly, ensuring a welcoming and memorable experience

* Guide customers through the menu and suggest suitable items.

* Upsell and promote special offers, new products, and festive hampers

* Handle billing and operate POS system accurately

* Maintain cleanliness and hygiene across the service and seating area

* Ensure proper display of bakery products and timely replenishment

* Follow all brand SOPs for service, grooming, and food safety

Requirements:

* 2-4 years of experience in retail, hospitality, cafe, or bakery environment

* Good communication skills and a friendly, customer-first attitude

* Ability to work in shifts, weekends, and festive seasons