Sales Team Leader

Job Summary

We are looking for an experienced and result-oriented B2C Sales Team Leader to lead our sales team and drive business growth. The ideal candidate should have strong experience in BPO/tele-sales, team management, target achievement, and customer conversion. The candidate will be responsible for managing day-to-day sales operations, coaching team members, monitoring performance, and ensuring the team consistently meets or exceeds sales targets. Key Responsibilities • Lead, manage, and motivate the B2C sales team to achieve daily, weekly, and monthly targets. • Monitor individual and team performance against defined sales KPIs and targets. • Track sales metrics such as leads, calls, conversions, revenue, productivity, and achievement percentages. • Coach and mentor team members to improve sales performance and conversion rates. • Conduct regular performance reviews and provide constructive feedback. • Train team members on sales techniques, product knowledge, customer handling, and objection handling. • Monitor calls and interactions to identify areas for improvement and ensure quality standards. • Support the team in handling difficult customer situations and sales escalations. • Assist team members with complex objections and support them in closing potential sales. • Identify performance gaps and implement corrective action plans. • Ensure adherence to sales processes, policies, and quality standards. • Prepare and share regular sales performance reports with management. • Work closely with other teams to resolve operational issues affecting sales performance. Required Skills & Qualifications • Graduate in any discipline. • 2–5 years of experience in B2C sales, tele-sales, inside sales, or BPO. • Prior team-handling/team-leadership experience is mandatory. • Strong understanding of sales processes, lead conversion, and customer engagement. • Excellent communication and interpersonal skills. • Strong leadership, coaching, and people-management abilities. • Target-oriented and result-driven approach. • Strong problem-solving and decision-making skills. • Ability to work in a fast-paced and target-driven environment. • Good knowledge of MS Excel and sales reporting will be an added advantage. Preferred Profile • Experience managing a tele-sales or inside sales team. • Proven track record of achieving sales targets. • Strong knowledge of objection handling and sales closures. • Ability to motivate and manage a high-performance sales team. • Comfortable working with daily and monthly sales targets.