Receptionist Cum Office Assistant

Welcome walk-in patients and visitors warmly, manage appointments, and ensure a professional clinic experience.

Answer inbound calls, WhatsApp messages, and emails; understand patient requirements and share accurate service information.

Register new patients and update patient details accurately in the clinic management system.

Schedule, confirm, reschedule, and remind patients about appointments, consultations, treatments, and follow-up visits.

Coordinate with doctors and clinic staff to maintain smooth patient flow.

Manage the daily appointment calendar and minimize scheduling conflicts, waiting time, and no-shows.

Handle billing support, payment collection coordination, package enquiries, and basic insurance/TPA queries where applicable.

Maintain front-desk records, daily reports, registers, and patient feedback documentation.

Handle enquiries on available dental services, pricing, offers, and treatment journeys within approved guidelines.

Convert enquiries into appointments and support the clinic team 

Collect patient feedback after visits and share insights to improve service quality.

Maintain a positive, empathetic, and professional tone in every patient interaction.

Ensure all patient information and call records are maintained confidentially and in line with clinic policies.