Operations & Support Executive (E-Commerce)
Mukshree Design StudioFixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹17,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
14 applicants
Job Description
Operations & Support Executive (E-Commerce) – Flanq Retail
Location: Remote / Hybrid (India)
Type: Full-Time / Part-Time
Experience: 1.5-2 years, preferred in e-commerce ops / logistics support, Or you should be a fast learner
Salary: ₹17000–₹2000/month
What You’ll Do
You’ll be the heartbeat of our order fulfillment and post-order customer experience — working directly with our tools and partners (like Shiprocket) to keep things smooth, fast, and under control.
Daily Responsibilities:
- Schedule shipments on Logistics as new orders come in
- Share labels with our warehouse team for timely dispatch
- Monitor and handle RTOs proactively — check status, take preventive actions
- Manage NDRs (Non-Delivery Reports) daily: contact customers, update Logistics
- Create escalation tickets on Logistics
- for delayed shipments, RTO mishandling, and delivery issues
- Handle basic customer support (email / WhatsApp): respond to queries, resolve delivery issues
- Coordinate internally to ensure smooth operations
You Should Have
- Hands-on experience with Logistics, or willingness to learn fast
- Basic understanding of e-commerce logistics & COD operations
- Strong attention to detail and follow-ups
- Good communication skills (English + Hindi preferred)
- Reliability — we value consistency more than clocked hours
- Daily NDR Calls And Order Related Calls
Bonus If You’ve Done This Before
- Worked in a D2C brand or with Shopify stores
- Handled RTO, NDR, and shipping escalations
- Used WhatsApp Business or support tools like Freshdesk, DelightChat, etc.
Compensation & Perks
- Fixed monthly pay based on experience
- Performance-based incentives for:
- Reducing RTO rates
- NDR recovery success
- On-time order dispatch & SLA compliance
- Flexible working hours (with accountability)
- Be part of a fast-growing brand with systems + vision
To ApplySend us a short intro (no fluff needed) with:
- Your resume or work summary
- Any past work in e-commerce ops or support that you’re proud of
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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