Operation Executive

Key Responsibilities

• Coordinate scheduling of online therapy sessions between therapists and families.
• Manage patient onboarding, documentation, and follow-up processes.
• Ensure accurate maintenance of therapy records and operational databases.
• Coordinate with therapists regarding schedules, attendance, and session updates.
• Handle communication with parents regarding appointments, rescheduling, and general support.
• Monitor daily operational workflows and identify opportunities for improvement.
• Prepare operational reports, dashboards, and performance metrics.
• Support billing, payment tracking, and documentation wherever required.
• Assist in implementing and improving SOPs (Standard Operating Procedures).
• Coordinate with cross-functional teams including clinical, marketing, and technology.
• Resolve operational issues promptly to ensure a smooth customer experience.
• Support new initiatives, pilot projects, and process automation.

Desired Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High attention to detail.
• Proficiency in Microsoft Excel and Google Sheets.
• Familiarity with Google Workspace tools.
• Ability to work independently and take ownership.
• Strong analytical and problem-solving mindset.
• Comfortable interacting with parents, therapists, and internal teams.
• Prior internship experience in operations, healthcare, edtech, or startups is an advantage.