Network (Support) Engineer

Job Description: Head – Service Network & Operations (Pan India)Company: LPES InternationalIndustry: Lightning Protection, Earthing & Surge ProtectionLocation: Pan India | Extensive TravelRole ObjectiveBuild and manage a nationwide network of independent service vendors and contractors to deliver reliable installation, testing, commissioning, and maintenance services across India.Key Responsibilities- Network Development: Identify, onboard, and develop qualified service vendors across all regions of India. Training & Development: Train vendors on LPES products, installation methods, technical standards, safety, and quality requirements. Service Operations: Plan and deploy service teams for projects, ensuring timely execution and resource availability. Client Management: Handle client coordination, service escalations, complaints, and customer satisfaction. Vendor Management: Negotiate rates, manage relationships, monitor performance, and coordinate timely vendor payments with Finance. Quality & Compliance: Ensure proper installation, testing, commissioning, safety, and project documentation. Process Building: Establish SOPs, vendor databases, performance tracking, and scalable service delivery systems.Candidate Profile- 5–10 years of experience in service operations, electrical contracting, EPC, or project execution. Proven experience in developing and managing third-party vendor networks. Knowledge of electrical systems, earthing, lightning protection, and site execution. Strong vendor negotiation, client handling, planning, and problem-solving skills. Willingness to travel extensively across India.Key Performance Indicators- Pan-India vendor network coverage. Timely service deployment and project completion. Installation quality and client satisfaction. Vendor cost control and performance. Service network growth and operational efficiency.The Ownership ExpectationBuild it. Train it. Deploy it. Manage it. Scale it.The candidate will own the complete service delivery ecosystem, building a reliable Pan-India network without depending on a large permanent installation workforce.LPES International — Protection to Perfection