Key Account Manager

Vigyapan Mart Private Limited

Sector 45, Gurgaon/Gurugram

₹30,000 - ₹35,000 monthly

Fixed

₹30000 - ₹35000

Earning Potential

₹35,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

19 applicants

Benefits include: PF, Travel Allowance (TA), Laptop, Food/Meals

Job Description

  1. Major Roles & Responsibilities in Customer RetentionBuilding Strong Client Relationships
  2. Develop and maintain healthy relationships with key clients through regular communication and meetings.
  3. Understanding Customer Needs
  4. Analyze customer requirements, business goals, and challenges to provide suitable solutions and support.
  5. Ensuring Customer Satisfaction
  6. Resolve customer concerns promptly and ensure smooth service delivery to maintain trust and satisfaction.
  7. Handling Escalations & Issues
  8. Act as the main point of contact for resolving complaints, service issues, or operational challenges.
  9. Providing Personalized Support
  10. Offer customized solutions and strategies based on client expectations and business requirements.
  11. Regular Follow-Ups
  12. Conduct periodic follow-ups with clients to gather feedback and strengthen engagement.
  13. Cross-Selling & Upselling Opportunities
  14. Identify opportunities to introduce additional services or products that add value to the client.
  15. Monitoring Account Performance
  16. Track account growth, customer satisfaction levels, contract renewals, and retention metrics.
  17. Coordinating with Internal Teams
  18. Work closely with operations, sales, finance, and support teams to ensure timely service execution.
  19. Contract Renewal & Retention Planning
  20. Ensure timely renewal discussions and create retention strategies to reduce customer churn.
  • Importance of a Key Account Manager in RetentionImproves customer loyalty
  • Increases repeat business
  • Reduces customer churn
  • Enhances brand reputation
  • Supports long-term revenue growth
  • Skills Required for Effective Customer RetentionCommunication skills
  • Problem-solving ability
  • Relationship management
  • Negotiation skills
  • Customer-centric approach
  • Data analysis & reporting
  • Time management

Job role

Work location

Sector 45, Gurugram, Haryana, India

Department

Sales & BD

Role / Category

Sales Management

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

Skills

B2B Sales, Sales analysis, B2B business management, Client cooordination, B2B Clients

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Vigyapan Mart Private Limited

Address

Sector 45, Gurugram, Haryana, India

Job posted by Vigyapan Mart Private Limited

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