International BPO Executive

PURPOSE OF POSITION Candidates will be responsible for handling the queries and complaints from global customers. PRIMARY DUTIES AND RESPONSIBILITIES ● Ability to communicate with our global customers in both written and spoken English within the corporate environment. ● Provide exceptional customer support through phone calls, emails, and chats ● Identify and assess customers’ needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Follow communication procedures, guidelines and policies 

ELIGIBILITY –  Proficiency in strong verbal and written communication. Need experience in the customer support domain for this role. Graduates and undergraduates can both apply. 6 months' customer support exp. is mandatory.