Guest Relation Executive

Job Description – Front Office Executive / Guest Relations Executive

Job Summary:

We are looking for a responsible and customer-oriented candidate with basic knowledge of hotel front desk operations and guest handling. The candidate should be capable of managing daily property operations and ensuring a smooth guest experience.

Key Responsibilities:

- Handle guest check-ins and check-outs efficiently.

- Welcome guests, assist them with their queries, and ensure a pleasant stay.

- Resolve guest complaints and customer-related issues professionally.

- Coordinate and manage on-property staff and workers.

- Oversee day-to-day front desk and basic property operations.

- Assist in managing events and coordinating arrangements whenever required.

- Maintain good communication and coordination between guests and staff.

Candidate Requirements:

- Basic knowledge of hotel front desk operations.

- Understanding of guest handling, check-in, and check-out procedures.

- Good communication and interpersonal skills.

- Ability to handle customer queries and resolve basic complaints.

- Basic team management and coordination skills.

- Prior experience in hotels, hospitality, front desk, or guest relations will be preferred.

Work Schedule:

- 9-hour rotational shift.

- 1 weekly off.

- Flexibility to work in rotational shifts as per property requirements.

Preferred Background: Hotel Management / Hospitality / Front Desk / Guest Relations.