E-Commerce Executive

Job Title: E-commerce Executive

Department: E-commerce / Online Sales

Job Summary

We are looking for a motivated and detail-oriented E-commerce Executive to manage and optimize online sales channels, maintain product listings, process orders, and support the growth of the company's online business across various e-commerce marketplaces.

• Key Responsibilities:

Manage daily operations of e-commerce platforms such as Amazon, Flipkart, Meesho, Myntra, and the company's website.

• Create, update, and optimize product listings, including titles, descriptions, images, pricing, and keywords.
• Monitor inventory levels, stock availability, and product catalog accuracy.
• Process online orders, coordinate dispatches, and track deliveries and returns.
• Handle customer queries, complaints, returns, and refunds.
• Monitor sales performance, product rankings, and marketplace account health.
• Plan and execute promotional campaigns, deals, and discount offers.
• Coordinate with warehouse, logistics, marketing, and customer support teams.
• Analyze sales reports, revenue, conversion rates, and other key performance indicators (KPIs).
• Ensure compliance with marketplace policies and maintain accurate product information.
• Identify opportunities to improve online visibility, customer experience, and sales growth.

• Required Skills:

• Knowledge of e-commerce marketplaces and seller dashboards.
• Good understanding of MS Excel and sales reporting.
• Strong communication, coordination, and problem-solving skills.
• Basic knowledge of SEO, digital marketing, and online merchandising.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and analytical thinking.

• Qualifications and Experience:

• Graduate in any discipline; a degree in Business Administration, Marketing, or a related field is preferred.
• 1–3 years of experience in e-commerce operations is preferred.
• Freshers with relevant knowledge may also apply.

• Key Performance Indicators (KPIs):

• Online sales and revenue growth.
• Order processing and dispatch accuracy.
• Product listing quality and catalog accuracy.
• Inventory availability and stock management.
• Reduction in returns and order cancellations.
• Marketplace account health and customer satisfaction.