Customer Support Team Leader
Santa Events And Exhibitions Pvt. Ltd.
Customer Support Team Leader
Santa Events And Exhibitions Pvt. Ltd.
Sector 38, Gurgaon/Gurugram
₹35,000 - ₹42,500 monthly*
Fixed
₹35000 - ₹40000
Average Incentives*
₹2,500
Earning Potential
₹42,500
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
51 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Experience: Proven experience in Fintech industry i.e. customer service or a related call center / BPO environment, with demonstrated supervisory or team-building exp.
Preferred: Fintech / NBFC Industry experience preferred.
Technical Skills: Familiarity with modern Customer Relationship Management (CRM) tools.
Key Responsibilities
- Team Leadership & Coaching
- Operational Management
- Escalation Handling
- Performance Analysis
- Process Improvement
- Quality Assurance
Job role
Work location
Sector 38, Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
Skills
Team handling, Blended process, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
20 - 35 years
Gender
Any gender
About company
Name
Santa Events And Exhibitions Pvt. Ltd.
Address
Sector 38, Gurugram, Haryana, India
Job posted by Santa Events And Exhibitions Pvt. Ltd.
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