Customer Support Executive

Teamspace Financial Services Private Limited

Gurgaon/Gurugram

₹18,000 - ₹30,000 monthly

Fixed

18000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

27 applicants

Benefits include: PF, ESI (ESIC)

Job Description

Job Description : Yes Bank (ON TEAMSPACE PAYROLL)

Profile – Phone Banking Officer

Role and Responsibilities


• Providing Support to the customer in resolving queries and concern.

• For Captive contact Centre of a premium bank.

• Handles customer inquiries, provides account information, and assists with various banking transactions over the phone.

• Cross selling/upselling/promoting the banking product is mandatory.


Inbound Customer Voice process

Fixed plus Incentives


CTC for Experienced: 32k CTC ( depends on interview )


Shift Time –

Female – 7:00am to 7:00pm { 8.5 Hrs. Shift)

Male – 11:00am to 8:00 pm/2:30pm to 11:00 pm

1 Rotational weekoff

6 Days working


Required Skills :


Good communication skills (English/Hindi/Regional language as applicable).


Basic computer proficiency.

Ability to handle customer queries over the phone.


Problem-solving attitude, and customer-centric approach.


Important Notes:


* Graduation Degree/ Certificate is Mandatory (Hard Copy)

* CIBIL Score must be 700 or above

* Age limit is upto 35 Years only


Skills and Requirements:

1. Excellent communication skills: Strong verbal communication and listening skills.

2. Customer service experience: Prior experience in customer service, preferably in the financial industry.

3. Ability to work in a fast-paced environment: Handle high-volume calls while maintaining quality and professionalism.

Job role

Work location

Gurugram, Haryana, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Upselling, Cross selling, Domestic BPO, Voice Process

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

Teamspace Financial Services Private Limited

Address

Gurugram, Haryana, India

Job posted by Teamspace Financial Services Private Limited

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