Customer Service Associate
HRassistance India Consultancy LLPFixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Night Shift
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Benefits include: 5 working days
Job Description
Our client is a global leader in Logistics industry. It is looking to hire for multiple positions of associates in its customer care department for voice process to handle inbound customer queries (Inbound Call centre - Voice Process)
What you will do:
The Customer Care Representative will be responsible for:
▪ Providing customer support to international customers over calls/chat/email
▪ Resolving customer issues
▪ Adhere to basic customer onboarding process
▪ Handling customer’s claims
▪ Running customized reports
▪ Cross-functional collaboration with internal customers as and when needed
You will be a great fit if you:
- Have exceptionally effective communication skills (both verbal & written)
- Empathetic, patient & has a solution-oriented thinking skills.
- Adaptable, agile & have accuracy in customer data handling.
Education criteria:
Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience
▪ Flexible working in rotational shifts
▪ Willing to work for Gurgaon location.
▪ Assess for resilience, tone of voice and problem-solving attitude.
▪ Candidates in or around Gurgaon (preferred)
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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