Customer Relationship Manager

Job Description: Senior CRM Executive(Real Estate)

Company: BookMyAssets

Location: Gurugram

Work Mode: Office-based

Experience: 2-4 years

Timing: 10:00 AM to 7:00 PM | 6 Days Working

Joining: Immediate

Role SummaryWe are looking for an experienced Senior CRM Executive to lead customer relationship management, investor communication, payment follow-ups, documentation coordination, CRM data accuracy, and post-sales support for real estate clients.

Key Responsibilities :-

• Manage and supervise the CRM team for daily customer follow-ups.
• Ensure timely communication with customers and investors through calls, WhatsApp, and emails.
• Monitor payment reminders, documentation follow-ups, and customer service updates.
• Maintain CRM data accuracy, follow-up discipline, and reporting hygiene.
• Coordinate with sales, documentation, accounts, and operations teams.
• Handle escalated customer queries and resolve issues professionally.
• Track team performance, follow-up status, pending cases, and customer satisfaction.
• Prepare CRM reports for management review.
• Improve CRM processes to ensure smooth post-sales service.
• Ensure no customer follow-up, payment update, or documentation case is missed.

Required Skills:-

• Strong CRM and customer relationship management experience
• Team handling and leadership skills
• Real estate post-sales coordination experience
• Excellent Hindi and English communication
• Strong follow-up and escalation management
• CRM software knowledge
• Excel and reporting skills
• Payment and documentation coordination experience
• Process-driven and detail-oriented approach
• PreferredPrior experience as CRM in real estate
• Experience with TeleCRM, Zoho CRM, or similar CRM tools
• Ability to manage multiple customer cases and team performance
• Strong understanding of real estate customer lifecycle

Candidate ProfileThe candidate should be professional, responsible, disciplined, target-driven, good at team coordination, and capable of maintaining customer trust while ensuring smooth CRM operations.