CRM Manager

JOB SUMMARY:

We are looking for a friendly and organized person to join our team as a CRM Manager at MO

Designs(https://modesigns.in/). In this role, you will help us build and maintain strong relationships

with our customers. You’ll talk to clients, understand their needs, and make sure they have a smooth and

happy experience with us. You will also help manage customer data and work with our sales and marketing

teams to improve communication and service.

KEY RESPONSIBILITIES:

➢ Make sure all the leads of clients after placing orders are met.

➢ Ensure your existing clients are satisfied through after-sales service. Always ask your them for

true feedback.

➢ Servicing the client after receiving the order till the time of collection of

payment/Installation/Job Satisfaction card/Five referrals.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or services.

➢ Acting as a single point of contact for complaints and escalating issuestothe concerns.

➢ Keep the CRM system updated with correct customer details. Organize customers into groups

based on their interests. Improve the CRMprocess sothe salesteam works more smoothly.

➢ Keep track of leads and followup with themonth time. Hel p turn leadsinto customers by

staying in touch and sharing helpful information.

➢ listen to customer feedback and find ways to make them happier.

➢ Create simple reportsto show how we are doing withleads and customer contacts. Share ideas

based on data to help improve our sales and service.

➢ Helpthe customersupport team solve client problems quickly.

KEY REQUI REMENTS:

➢ Minimum5-10 year of experience in CRM , sales, customer support, and client communication

(including customer calls).

➢ Familiar with CRM tools/portals and experiencedin managing customer data.

➢ Ability of rigorous follow up.

➢ Ability to communicate confidently- both through speaking and writing- with colleagues and cli

ents.

➢ Pro-active, Well-groomed and presentable personality.

➢ Polite, disposition, patient, and composedin nature.