Collections Executive

MobiKwik – Collection Executive urgent hiring  

KRA / Key Responsibilities

Handle NPA cases with 180+ DPD (Days Past Due).

Achieve assigned monthly recovery and collection targets.

Conduct customer follow-ups through calling and field collection.

Establish contact with delinquent customers and understand repayment issues.

Negotiate repayment options as per company policy.

Maintain accurate PTP (Promise to Pay) and payment records.

Update daily collection activities and customer status in CRM/MIS.

Follow up on broken PTPs and escalate difficult cases to the Team Leader.

Coordinate with the concerned teams for high-risk and long-pending accounts.

Follow all company collection policies and applicable regulatory guidelines.

Preferred Profile

Experience in NPA / Banking / NBFC / Fintech / Loan Collections preferred.

Good communication and negotiation skills.

Comfortable with collection executives.

Basic knowledge of DPD, PTP, NPA and recovery processes.

Key Targets

🎯 180+ DPD NPA Portfolio Recovery

🎯 Collection Efficiency & PTP Conversion

🎯 Daily Customer Follow-up & Contactability

🎯 Reduction in Outstanding NPA Accounts

Contact: 📞 9971220343 

Working location-Gurgaon