Collection Specialist

Key Responsibilities ● Voice Support: Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders. ● Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships. ● Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision. ● Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system. ● Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing. 

Requirements & Qualifications ● Experience: Prior experience in first-party collections, international customer support (U.S. voice process preferred). ● Language Proficiency: Minimum B2 (Upper-Intermediate) ● Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone. ● Core Competencies: High emotional intelligence (EQ), strong conflict resolution skills, and sharp attention to detailed account ledgers. 

What We Offer ● Commute Support: Free both-side cab facility (for candidates within the hiring radius). ● Balanced Schedule: 5-day work week with 2 rotational days off. ● Workspace & Growth: Paid product, tool, and soft-skill training programmes in a modern Gurgaon office setting.