Collection Executive / Officer

Roles & Responsibilities:

 * Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.

•⁠ ⁠Maintain accurate records of customer interactions, payment updates, and commitments.

•⁠ ⁠Ensure all recovery efforts adhere to company policies and legal guidelines.

•⁠ ⁠Address customer queries related to payments and escalate complex cases to the senior team when necessary.

•⁠ ⁠Collaborate with field collection agents and update them on unresponsive accounts.

•⁠ ⁠Identify high-priority accounts and take proactive steps to mitigate repayment risks.

•⁠ ⁠Handle interactions with professionalism and empathy to maintain a positive customer experience.

Experienced - 6 months - 1 year – CTC 22K, 23K

Experience more than 1 year – CTC 25K