Telecalling Executive

Job Summary:

Handle inbound and/or outbound calls with customers based in the United States. Provide support, resolve queries, generate leads, or assist with sales while maintaining high customer satisfaction.

Key Responsibilities:

Handle calls from/to US customers professionally.

Understand customer requirements and provide appropriate solutions.

Maintain accurate records of customer interactions in CRM systems.

Follow company scripts, policies, and compliance requirements.

Meet daily, weekly, and monthly performance targets.

Escalate complex issues to the appropriate team when necessary.

Ensure excellent customer service and communication standards.

Requirements:

Excellent spoken English with a neutral or clear accent.

Comfortable working in US shifts (typically night shifts in India).

Basic computer and typing skills.

Good listening, communication, and problem-solving abilities.

Experience in BPO, customer support, telemarketing, or sales is preferred but not always required.

Ability to work in a target-driven environment.

Preferred Skills:

Knowledge of CRM software.

Customer handling and objection-resolution skills.

Sales or lead generation experience (for sales processes).

Shift: US Shift (Nigh/Day )

Qualification: 12th Pass / Graduate (depending on company requirements)

Experience: Fresher or Experienced

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