Sales and Marketing Coordinator

Job Description For Service Co-ordinatorClient Follow-ups: Regularly follow up with existing customers to understand if any service or support is required. Maintain good communication and ensure client satisfaction. Service Scheduling: Schedule daily visits of service engineers based on client needs and service requests. Coordinate effectively with the technical team to assign tasks efficiently. Service Request Handling: Identify client service requirements and prepare quotations for any additional service or maintenance requests. Share quotations with clients in a timely manner. Reporting & Documentation: Maintain daily and monthly records of all service engineer visits. Prepare and submit a Monthly Report indicating which engineer visited which client, the purpose of the visit, and service outcomes. Keep service request logs updated for internal review. Coordination: Serve as a bridge between the client and the service engineering team. Ensure smooth communication and issue resolution. Client Relationship Management: Strengthen relationships with existing customers through excellent service and timely support. Requirements: customer service or service coordination. Excellent communication and interpersonal skills. Good organizational and time-management abilities. Proficient in MS Office (Excel, Word) for reporting and documentation. Ability to handle multiple tasks and coordinate with technical teams. Fluent in English.