Receptionist

Job Description – Receptionist

Hotel Tushar Elegant is looking for a Receptionist / Front Office Executive who is professional, courteous, and passionate about delivering excellent guest experiences.

The ideal candidate should have good knowledge of hospitality operations, modern hotel software/PMS, and front-office procedures, along with strong communication and customer-handling skills.

Position

Receptionist / Front Office Executive

Company

Hotel Tushar Elegant

Working Hours

• 9-hour shift
• Rotational shifts
• Willingness to work on weekends and holidays as per hotel requirements

Key Responsibilities

• Welcome and greet guests professionally and provide excellent customer service.
• Handle guest check-in and check-out smoothly and efficiently.
• Manage room reservations, cancellations, room allocations, and guest records.
• Operate and maintain updated Hotel PMS, reservation systems, billing software, MS Office, email, and other latest front-office software.
• Handle telephone calls, emails, and guest inquiries.
• Coordinate with housekeeping, restaurant, maintenance, and other departments for smooth hotel operations.
• Prepare and manage guest bills, payments, receipts, and related documentation.
• Address guest requests, feedback, and complaints professionally.
• Maintain accurate records and ensure proper handover between shifts.
• Provide guests with information about hotel facilities, services, and local attractions.
• Follow hotel policies, safety standards, and hospitality procedures.
• Maintain a professional appearance and a welcoming front-desk environment.

Candidate Requirements

• Minimum qualification: 12th pass / Graduate; hospitality qualification will be an advantage.
• Previous experience in hotel reception/front office/hospitality preferred.
• Good knowledge of hospitality and guest relationship management.
• Strong knowledge of computers and latest hotel/front-office software and PMS.
• Good working knowledge of MS Office, email, and online booking platforms.
• Excellent communication and interpersonal skills.
• Pleasant personality with a customer-focused approach.
• Good problem-solving and multitasking abilities.
• Ability to work effectively under pressure.
• Must be comfortable working in rotational 9-hour shifts.

Benefits

• Provident Fund (PF)
• Medical benefits
• Competitive salary based on experience and skills
• Career growth opportunities
• Professional and supportive working environment

Preferred Skills

Front Office Operations | Guest Relations | Hotel PMS | Reservation Management | Billing | MS Office | Customer Service | Hospitality | Communication Skills | Problem Solving

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person