Customer Support Executive

JOB DESCRIPTION:

A Customer Support Executive is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat, providing professional and empathetic service
• Efficiently resolve customer issues and complaints, ensuring a positive experience and maintaining customer loyalty. 
• Product Knowledge: Maintain thorough knowledge of the company's products and services to provide accurate information and support. 
• Record Management: Update and manage customer records in the CRM system, ensuring all interactions are documented accurately. 
• Feedback Analysis: Track and analyze customer feedback to propose improvements in service delivery.