Customer Service Executive
Credit Help India Services
Customer Service Executive
Credit Help India Services
Old Faridabad, Faridabad
₹25,000 - ₹55,000 monthly*
Fixed
₹25000 - ₹35000
Average Incentives*
₹20,000
Earning Potential
₹55,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Basic English
Job Details
Interview Details
Job highlights
53 applicants
Benefits include: Mobile Allowance, Internet Allowance, Laptop
Job Description
- Explain credit report and CIBIL score basics to new clients in simple language
- Set correct expectations: Timelines, process, and that score improvement is not instant/guaranteed
- Enroll clients in CRM and explain services, fees etc.
- Identify issues with clients: Late payments, defaults, high utilization, errors, written-off accounts
- Note disputes and forward to credit analyst team for action
- Explain factors affecting score: Payment history, credit mix, inquiries, utilization
- Answer calls/emails/chats about case status, document requirements, score updates
- Handle anxious/angry clients with empathy: credit issues are stressful and personal
Job role
Work location
Credit Help India Services Pvt Ltd (Credit Counseling Services), Basilva Colony, Old Faridabad, Faridabad, Haryana, India
Department
Admin / Back Office / Computer Operator
Role / Category
Back Office
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Skills
Back office operations, Office operations, Backend operations, Backend sales
English level
Basic English
Age limit
22 - 40 years
Gender
Female
About company
Name
Credit Help India Services
Address
Credit Help India Services Pvt Ltd (Credit Counseling Services), Basilva Colony, Old Faridabad, Faridabad, Haryana, India
Job posted by Credit Help India Services
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