Telecaller
Ipromax
Telecaller
Ipromax
Ernakulam
₹13,000 - ₹23,000 monthly*
Fixed
₹13000 - ₹20000
Average Incentives*
₹3,000
Earning Potential
₹23,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
73 applicants
Benefits include: Laptop
₹2000 fee charged by company HR
WHY? - Security deposit( Refundable)
Job Description
📞 About the RoleThe Telecaller is the "Voice of iPromax." You ensure that no customer is left in the dark. Your role is focused on relationship management—updating customers on their repairs, following up on leads, and ensuring 100% customer satisfaction after the service is completed.
🛠Key Responsibilities
- Status Updates: Call customers to inform them about technical diagnoses, estimated costs, and completion times.
- Lead Follow-up: Reach out to people who inquired via the website or WhatsApp to convert them into service bookings.
- Post-Service Feedback: Conduct "Happy Calls" to customers after their repair is delivered to ensure the device is working perfectly.
- Complaint Resolution: Act as the first point of contact for customer grievances and escalate them to the Manager if necessary.
✅ Requirements
Voice Quality: Clear, polite, and persuasive speaking voice.
- Communication: Exceptional phone etiquette in Malayalam.
- Resilience: Ability to handle multiple calls daily while maintaining a positive attitude.
- Experience: 1+ year in a calling or customer service role is preferred.
Job role
Work location
Jawaharlal Nehru Stadium (Kochi), Jawaharlal Nehru International Stadium, Kaloor, Kochi, Kerala, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Basic English
Gender
Any gender
About company
Name
Ipromax
Address
Jawaharlal Nehru Stadium (Kochi), Jawaharlal Nehru International Stadium, Kaloor, Kochi, Kerala, India
Job posted by Ipromax
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