Senior Team Leader

Job Summary:

We are seeking a motivated and results-driven Team Leader to join our Delhi team. This role involves overseeing daily team activities, driving performance, and ensuring excellent service delivery while fostering a positive and productive work environment.

Key Responsibilities:

• Lead, supervise, and motivate team members to achieve individual and team targets
• Monitor daily operations and ensure tasks are completed efficiently
• Provide coaching, training, and performance feedback to team members
• Track key performance metrics and prepare regular reports
• Handle escalations and ensure high levels of customer satisfaction
• Collaborate with cross-functional teams to improve processes and outcomes