Personal Assistant

Digital Marketing, Webinar & Community ExecutiveCompany: Shree Holistic Wellness Hub

Industry: Health, Wellness & Holistic Lifestyle

Employment Type: Full-Time

Department: Marketing, Sales Support & Community Management

About the RoleShree Holistic Wellness Hub is looking for a proactive, disciplined and communication-focused Digital Marketing, Webinar & Community Executive who can manage our social media activities, support webinar operations, communicate with leads before and after webinars, and actively manage our online member community.

This is a multi-functional role suitable for someone who is comfortable working across digital marketing, social media, lead communication, follow-ups and community engagement.

The ideal candidate should be organized, responsible, comfortable speaking with prospects over phone and WhatsApp, and capable of managing multiple activities with proper follow-up and reporting.

• Key Responsibilities1. Digital Marketing & Social Media ManagementManage the company's social media presence across platforms such as Instagram, Facebook, YouTube and other relevant channels.
• Schedule and publish posts, Reels, Shorts, Stories and other content as per the content calendar.
• Coordinate with the founders/design/content team for creatives, videos and marketing content.
• Write or coordinate captions, basic social media copy, hashtags and calls-to-action.
• Monitor comments, messages, enquiries and audience engagement.
• Support organic audience growth and lead-generation activities.
• Track basic social media performance and prepare periodic reports.
• Maintain consistency in brand communication across digital platforms.
• 2. Pre-Webinar Lead ManagementConnect with registered participants before scheduled webinars/workshops.
• Make confirmation and reminder calls to improve webinar attendance.
• Communicate with participants through phone and WhatsApp in a professional manner.
• Share webinar-related information, joining instructions and reminders when required.
• Maintain proper records of registrations, confirmations, follow-ups and attendance.
• Follow up with registered participants who have not responded.
• 3. Post-Webinar Follow-upConnect with webinar/workshop participants after the session.
• Collect feedback and understand participants' requirements and level of interest.
• Follow up with interested prospects regarding the next steps.
• Schedule discovery calls or consultations with the founders/team wherever required.
• Maintain systematic follow-up records and update lead status.
• Ensure that genuine enquiries receive timely and professional communication.
• Coordinate with the management/team for high-intent prospects and further discussions.
• 4. Community ManagementManage and support the company's online member communities.
• Welcome and onboard new members into the community.
• Share important announcements, session reminders, updates, links and resources.
• Encourage participation and healthy engagement within the community.
• Respond to routine member queries and coordinate with the relevant team member where required.
• Maintain professional communication and community discipline.
• Track member participation and follow up wherever appropriate.
• Help create a positive, supportive and engaging member experience.
• Required SkillsStrong verbal and written communication skills in Hindi and English/Hinglish.
• Comfortable making professional phone calls and WhatsApp follow-ups.
• Good understanding of social media platforms, particularly Instagram, Facebook and YouTube.
• Basic understanding of digital marketing and lead-generation processes.
• Good interpersonal and relationship-management skills.
• Ability to handle leads and community members politely and professionally.
• Strong follow-up and organizational skills.
• Comfortable working with Google Sheets/Excel and basic CRM or lead-tracking systems.
• Ability to multitask and take ownership of assigned responsibilities.
• Target-oriented and solution-focused working approach.
• Preferred Candidate ProfilePrior experience in Digital Marketing, Social Media Management, Telecalling, Lead Follow-up, Customer Relationship Management or Community Management will be preferred.
• Experience in the Health, Wellness, Fitness, Coaching, Education or Webinar-based industry will be an advantage.
• Candidate should be confident on calls without sounding overly aggressive or sales-focused.
• Should have a learning mindset and be comfortable working in a fast-growing organization.
• Should understand the importance of timely follow-ups, professional communication and maintaining accurate records.

Key Performance AreasPerformance in this role will primarily be evaluated on:

• Consistency and quality of social media execution
• Webinar registration-to-attendance follow-up
• Timeliness and quality of pre- and post-webinar communication
• Lead follow-up discipline and accurate lead tracking
• Discovery call/consultation scheduling support
• Community engagement and member support
• Response time and communication quality
• Overall ownership and reliability

About Shree Holistic Wellness HubShree Holistic Wellness Hub is a holistic health and wellness organization focused on helping individuals build healthier lifestyles through an integrated approach involving breathwork, mindfulness, nutrition, movement and holistic wellness practices.

We are looking for someone who wants to grow with the organization and take genuine ownership of digital communication, webinar support and community experience.