Operation Manager

ES Support Pvt. Ltd. is looking for an experienced and result-oriented Operations Manager to oversee and manage the company’s operations across multiple client sites. The role will be responsible for ensuring smooth execution of Operations & Maintenance (O&M), facility management and manpower-based contracts while maintaining service quality, client satisfaction, compliance and operational efficiency.

The ideal candidate should have strong experience in manpower management, site operations, client coordination, team handling and contract execution, preferably in O&M, facility management, electrical/technical services or government/PSU projects.

• Key ResponsibilitiesManage and supervise day-to-day operations across multiple client/project locations.
• Ensure smooth execution of O&M Electrical, Technical and Facility Management contracts.
• Coordinate with Site Supervisors, Engineers, Technicians, Helpers and other deployed manpower.
• Monitor manpower deployment, attendance, shift schedules, leave and replacements.
• Ensure timely deployment of manpower as per contractual requirements and sanctioned strength.
• Conduct regular coordination with clients and resolve operational issues promptly.
• Maintain strong professional relationships with clients and site representatives.
• Review daily/weekly/monthly site reports and ensure timely submission to clients and management.
• Coordinate with HR and Accounts for attendance, payroll inputs, manpower documentation and other operational requirements.
• Ensure availability of required manpower, tools, equipment, PPE and other operational resources.
• Handle employee grievances, disciplinary issues, absenteeism and manpower-related concerns.
• Plan and arrange manpower replacement in case of absenteeism, resignation or emergency requirements.
• Monitor site visits and conduct regular inspections to ensure quality and discipline.
• Identify operational risks and take corrective and preventive actions.
• Ensure compliance with applicable labour, safety and statutory requirements in coordination with the concerned departments.
• Coordinate with management for operational planning, manpower requirements and resource allocation.
• Prepare MIS and operational reports for management review.
• Track contract deliverables, renewals, manpower requirements and other operational commitments.
• Support the management in improving operational processes, productivity and cost efficiency.
• Handle client escalations and ensure timely resolution of complaints.
• Ensure proper documentation and records are maintained at all project locations.
• Undertake other operational responsibilities assigned by the management.
• Key Skills & CompetenciesStrong team leadership and people-management skills
• Excellent client coordination and communication skills
• Good knowledge of manpower deployment and site operations
• Strong problem-solving and decision-making ability
• Ability to manage multiple sites simultaneously
• Good knowledge of MS Excel, Word and PowerPoint
• Ability to prepare MIS and operational reports
• Strong follow-up and coordination skills
• Knowledge of labour and statutory compliance is an advantage
• Ability to work under pressure and meet deadlines
• Strong discipline, ownership and accountability
• Educational QualificationGraduate in any discipline.
• Candidates with a technical qualification such as ITI/Diploma/B.Tech in Electrical or Mechanical Engineering will be preferred.
• Additional qualifications in Operations, Facility Management or related fields will be an advantage.

Experience 5–10 years of relevant experience in operations management, facility management, O&M, manpower outsourcing, technical services or similar project-based operations.

Experience handling government departments, PSUs, airports, oil & gas companies,